Grievance Redressal Policy – Akoirah
In consonance with the guidelines set out by the Reserve Bank of India (RBI) and other regulatory authorities, Akoirah Diamonds Private Limited (“Company”) has formulated the below Grievance Redressal Policy to address and resolve the complaints received from its customers. The said Grievance Redressal Policy is set out in detail as follows:
1. The objective of the Grievance Redressal Policy
Customer complaints constitute an important voice of customers, and Akoirah Diamonds Private Limited has framed the Policy to lay down the framework for minimizing and resolving instances of customer grievances through proper redressal mechanisms. The Company’s Grievance Redressal Policy fulfils the following principles:
- Customers shall be treated fairly at all times.
- Customers shall be informed of avenues to escalate their complaints within the organization, and their rights in cases when their complaints are not resolved in an implied manner or when they are not satisfied with the resolution of their complaints.
- Customers can visit the Registered Office of Akoirah Diamonds Private Limited to the registration of their grievances. Oral complaints, if the submission of a written complaint should follow any;
- Email/Letter-Customer can scan and send their grievance through the mail.
- Customers shall ensure that they quote their order no./customer details in every correspondence with the Company regarding their complaint. Anonymous complaints will not be addressed regarding this Customer Grievance Redressal Mechanism.
In order to effectively understand and address customer grievances, the Company shall open multiple channels of communication. These modes will be adequately displayed on the notice board of the Registered Office.
- Customer Care Service
Customer Care Number – +91 8108190735
Email – info@akoirah.com
- Grievance Redressal Officer
Name: Jomy John
Address – Unit No 1, Basement Floor, C S NO 448 A Building Process, Kamala City, S B Road, Lower Parel, Delisle Road, Mumbai, Mumbai, Maharashtra, India, 400013 Contact No. – +91 9665111837 Email – grievance@akoirah.com
4. Monitoring The customer complaints register along with ageing analysis and complaints received from the Reserve Bank of India.
5. Resolution of Complaints
The department heads are responsible jointly and severally for resolution provided by their teams and for the closure of customer issues.
This Grievance Redressal Policy shall be subject to alteration, revision, and modification from time to time as per the guidelines, orders, and notifications of the Reserve Bank of India and other regulatory authorities.
