Cookie Policy – Akoirah

1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website function properly, enhance user experience, and provide insights into website performance and user behaviour.
2. How We Use Cookies
We use cookies for lawful purposes including enabling essential website functionality, ensuring secure transactions, improving website performance, analyzing user behaviour, and delivering relevant content and advertisements.

We use cookies to:

• Enable core website functionality (cart, checkout, login)
• Ensure secure transactions
• Improve website performance and speed
• Understand user behaviour and optimize experience
• Deliver personalized content, ads, and retargeting campaigns.

By continuing to use the Website and/or by accepting cookies through the cookie consent banner, you consent to the use of cookies in accordance with this Cookie Policy.

3. Types of Cookies We Use
a. Essential Cookies (Strictly Necessary)
These cookies are required for the website to function and cannot be disabled through our systems.
They include:

• Shopping cart and checkout functionality (WooCommerce)
• Secure login and session management
• Fraud prevention and security

b. Performance & Analytics Cookies
These cookies help us analyse how visitors interact with our website so we can improve performance. Tools used:

• Google Analytics (e.g., page visits, session duration, user journey)

c. Functionality Cookies
These cookies enhance your browsing experience by remembering your preferences, such as:

• Recently viewed products
• Location-based preferences
• Language or display settings (if applicable)

d. Advertising & Marketing Cookies
These cookies are used to deliver relevant advertisements and measure campaign effectiveness. These cookies may track your browsing activity across websites to deliver targeted advertisements. Tools used:

• Google Ads (conversion tracking and remarketing)
• Email marketing tools (for campaign tracking and engagement)

e. Communication & Engagement Cookies
These cookies enable communication tools and improve customer interaction. Tools used:

• WhatsApp integration (for chat and customer support)
• Chatbot tools for automated assistance

4. Third-Party Cookies
We may allow third-party services to place cookies on your device to provide analytics, marketing, and communication services. These third parties may collect data such as:

• IP address
• Browser type
• Device information
• Browsing behaviour

Akoirah does not control and is not responsible for the cookies or data practices of such third-party providers. These cookies are governed by the respective privacy policies of such third parties.

5. Cookie Duration
Cookies may be stored for different durations:

• Session Cookies – deleted once you close your browser
• Persistent Cookies – remain stored until they expire or are deleted manually

6. Managing Cookie Preferences
You can manage or disable cookies through:

• Your browser settings (Chrome, Safari, Edge, etc.)
• The cookie consent banner on our website

Please note that disabling certain cookies may impact limited website functionality, including inability to complete transactions or access certain features, checkout and user experience.

7. Data Protection & Privacy
Any personal data collected through cookies is processed in accordance with our Privacy Policy. We do not sell your personal data. Data collected through cookies is used solely to enhance user experience, website functionality, analytics, security and marketing effectiveness.

8. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our services. Please review this page periodically.

9. Contact Us
If you have any questions regarding this Cookie Policy, please contact us:
Email: info@akoirah.com
Address: 202/A, 2nd Floor, Trade World, D-Wing, Kamala Mills Compound, S. B. Marg Lower Parel West, Mumbai, Maharashtra, 400013