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FAQs

Do I need to pay for shipping and delivery?

No. We offer complimentary shipping across India. Every order is securely packed and shipped with full insurance until it reaches you.
Each piece is crafted to perfection, and delivery typically takes 2–3 weeks from the date of order confirmation. We will keep you updated at every stage until your jewellery reaches you.
Yes. All our parcels are fully insured until they are delivered to you.
In the rare event that your order is lost in transit or fails to reach you, we will either send you a replacement piece or issue a full refund.
If you receive a product that is different from what you ordered, please contact us immediately. We will arrange for the correct item to be shipped at no additional cost.
If your jewellery arrives damaged, notify us within 24 hours of delivery along with photographs of the damage. We will arrange a replacement or a refund after verification.
Yes. Simply enter the recipient’s details during checkout and choose our gift packaging option for an elegant unboxing experience.
Each piece is designed in-house and crafted by skilled artisans, ensuring impeccable finish and attention to detail.
Yes. In addition to our online store, we also have exclusive boutique locations where you can experience our jewellery in person.
Absolutely. We can create bespoke designs to reflect your story, occasion, or style. Our design team works closely with you to bring your vision to life.
Yes. All gold jewellery is BIS-hallmarked, and every diamond comes with an independent IGI or GIA certification for authenticity and quality.
Beyond its beauty, our jewellery offers lasting value with 100% buyback policies on gold and competitive buyback rates on lab-grown diamonds.
We recommend regular cleaning with a soft cloth and safe storage in our provided jewellery box. You can also bring it to our store for a complimentary professional cleaning.
If you wish to return your purchase, you must arrange for the jewellery to be sent back fully insured for its full value. Returns without valid insurance will not be accepted. Once we receive and inspect the item, we will process your refund according to our return policy.
Yes. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. The only difference lies in their origin—lab-grown diamonds are created in a controlled environment using advanced technology.
Absolutely. Lab-grown diamonds pass all standard diamond tests and are certified by the same gemological institutes (such as IGI and GIA) that grade natural diamonds.
To the naked eye, no. Even expert gemologists need advanced equipment to distinguish lab-grown diamonds from mined ones. Both look and sparkle the same.
Yes. Lab-grown diamonds are just as durable as mined diamonds, ranking 10 on the Mohs scale of hardness. They will sparkle and last for generations.